Nigh missing information after you restore your iPhone, iPad, or iPod touch with iCloud Backup

Did you notice missing information after y'all restored your iPhone, iPad, or iPod touch with iCloud Backup? Learn more than.

Things you lot can check

  • Brand sure that y'all correctly restored your iOS device from iCloud Fill-in. When you sign in to iCloud, it'south non the same as when yous restore from iCloud Backup. Learn how to restore from iCloud Backup.
  • Make certain that iCloud Backup includes the kind of data that you're missing. If you restore an iPad from an iPhone backup or vice versa, some data won't restore.
  • If an app asks for your Apple tree ID password during the restore process, brand sure that you lot enter information technology. Some apps and services, like the App Store, need your password before they can restore purchased content. If you lot purchased content on multiple Apple IDs, enter the password for each Apple tree ID when prompted.
  • If the restore procedure takes a long time to finish, or if you receive an error message, learn what to do.
  • Y'all can also bank check to run across if yous have whatever backups on your reckoner that may contain the data that'south missing.
  • Sometimes the restore process may await complete, just your device is still downloading information in the background. To check this, tap Settings > [your name] > iCloud > iCloud Backup. If your device is withal being restored, you see "This [device] is currently being restored and will automatically back up when it is washed."

    iPhone showing iCloud Backup turned on

Want to learn more? Proceed reading to observe what's included in iCloud Backup.

Well-nigh your apps, music, movies, and TV shows

iCloud Fill-in includes information about your buy history from the Apple tree Music app, Apple TV app, Apple Books app, Apple Podcasts app, and the App Shop. After you restore from iCloud Backup, your purchased media automatically downloads again from Apple services. Availability of redownloads varies by land or region. Previous purchases may be unavailable when they've been refunded or aren't available in the store anymore. Some previously purchased movies may not exist bachelor for redownload from Apple tree TV.

For some third-party apps, you may need to download data from the app provider once more.

If yous used iTunes Lucifer to download previously matched or uploaded songs, albums, or playlists to your device, sync your device on a computer that has your content to recover media that wasn't purchased from the iTunes Store or isn't available through iTunes Match.

To recover content purchased with a different Apple ID, sign in with the Apple tree ID associated with that purchase.

About your photos

When y'all use iCloud Photos, your photos and videos automatically upload to iCloud. They aren't included in your nightly fill-in. After you restore your device from iCloud Backup, stay connected to Wi-Fi so that your photos and videos tin brainstorm to download.

If you haven't turned on iCloud Photos, iCloud Fill-in may include photos and videos in your Photos or Camera Whorl. Non sure if iCloud Photos was turned on when y'all made the backup? Afterwards you restore your device, check Settings > [your name] > iCloud > Photos. If iCloud Photos is turned on, then the photos were stored in iCloud Photos.

If the photos and videos were included in the fill-in, they'll download to your iOS device in the background when you restore. Stay connected to Wi-Fi until the process finishes. The fourth dimension it takes to restore depends on the size of your backup and the speed of your Wi-Fi network.

Learn more most what's included in iCloud Fill-in and how to sync photos from a computer.

About iCloud Drive

If you use iCloud Drive, your documents aren't included in iCloud Backup. They remain updated and available beyond your devices because they live in iCloud. If you want to salve your iWork files manually, you can save them to your Mac or PC.

If you can't find your iWork documents afterward y'all restore your device, go to iCloud.com and check in the iCloud Drive app.

About your Agenda and Contact data

When Calendar and Contact information restores from iCloud Backup, your settings and old data restore beginning. Then, iCloud pushes your updated Agenda and Contact data to your device, overwriting the former data. This update happens automatically and unremarkably occurs earlier yous notice the old information.

Nigh your Mail service and Notes data

Since your Post already lives in iCloud, it isn't included in iCloud Backup. iCloud Backup does include the settings for your iCloud email account and whatsoever other email accounts on your device. After you restore from iCloud Backup, iCloud and your other electronic mail providers supersede your available email letters and so you lot tin can choice up where y'all left off.

If you gear up your device to shop Notes in iCloud, iCloud sends those notes to your device after the restore process finishes. To find storage options for Notes in iOS 10.3 or later, tap Settings > [your name] > iCloud.

Notes information stored past a third-party service (like Microsoft Exchange) isn't backed up to iCloud. Contact the provider of that service for information well-nigh how to retrieve your data.

About your Messages and Voice Memos information

With Letters in iCloud and Voice Memos in iCloud*, your text messages and voice recordings automatically upload to iCloud. They aren't included in your backup. After you restore your device from iCloud Fill-in, stay connected to Wi-Fi so that your text messages and voice recordings can download.

If you turn off Letters in iCloud, your text letters and attachments no longer upload automatically, simply they salvage in your adjacent iCloud Fill-in and download in the background when you restore. Stay connected to Wi-Fi until the process finishes. The fourth dimension it takes to restore depends on the size of your backup and the speed of your Wi-Fi.

Sometimes, if you restore a device from a backup of another kind of device, your Messages and Vocalization Memos won't restore. For instance, if you use an iPad backup to restore an iPhone, your Messages and Vocalism Memos may not appear on the iPhone.

If your data is even so missing after you lot restore, you tin try to restore from a different backup in iCloud or on your computer. Always dorsum up your current data on your computer before you lot try to restore from iCloud Backup.

*If you use iOS 11 or earlier, or macOS High Sierra or before, your Voice Memos are included in iCloud Backup, not iCloud.

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